DO NOT BUY IF YOU DO NOT NEED THIS IMMEDIATELY!!
This liquid refill has a shelf-life of 3 months and is not necessary for 1st-time sand picture owners!!
Do you have a sand picture that is several years old and has a lot of air and/or lost fluid over time? Have you owned your KB collection moving sand art for a while, and it needs some extra life because it isn’t performing like it used to? Perhaps it has been in storage for a bit or is completely dried up. Don't worry! There is still hope. This Liquid Refill is the exact solution that the Sandman uses when he initially created your sand picture. The liquid refill should improve the overall performance.
DO NOT BUY IF YOU DO NOT NEED THIS IMMEDIATELY!!
This liquid refill has a shelf-life of 3 months and is not necessary for 1st-time sand picture owners!!
Do you have a sand picture that is several years old and has a lot of air and/or lost fluid over time? Have you owned your KB collection moving sand art for a while, and it needs some extra life because it isn’t performing like it used to? Perhaps it has been in storage for a bit or is completely dried up. Don't worry! There is still hope. This Liquid Refill is the exact solution that the Sandman uses when he initially created your sand picture. The liquid refill should improve the overall performance.
This liquid refill is in a sealed 30 ml bottle and comes with either a standard injector or a large injector to insert the fluid into your sand picture. This is typically more than you would need as a refill. The leftover fluid can be kept for 3 months after use in a refrigerator. If the liquid appears milky or discolored please discard.
When ordering, please select the proper injector size for your sand art.
Sizes:How to use: Insert the nose of your injector into the refill liquid (do not attach the needle yet) and pull up the plunger to draw the refill liquid into the injector. Attach the needle now and remove the cap. Insert it into the air hole. Add in small quantities (2ml-3ml at a time). When refilling you want your sand to water ratio to be about 50:50. Keep a close eye on the sand level when injecting your refill liquid. If you have a lot of air present in your sand picture, you must withdraw air after you have add the Liquid Refill (** Caution: If you only add water and do not remove any air, it is possible for the glass to crack **). After adding the Refill Liquid, if you see any stuck sand particles, tap the frame to encourage the sand to move. Initially, it might be best to remove most of the air to get the sand to fall without resistance. Turn it over multiple times to see the sand fall freely. Once you see improvement in your sand picture, use your air scale, and add the proper amount of air.
Please note: Injecting too much liquid refill can cause the glass to break (pressure outward). Removing too much air when a sand picture is low on the liquid can also result in glass breakage (pressure inward). For more information, watch the tutorial videos on the Knowledge Center page of our website.
Klaus Bosch (aka The Sandman) has been making his interactive KB Collection Sand Art in Lustenau, Austria since 1988. When Sandman was a younger man searching for his way in life, a friend of his gave him one of the original versions of sand art available in the '80s. He was captivated as his mind tried to wrap around the beauty of the art and why it did what it did. Fascinated, he decided to try to make one for himself. trial after trial, failure after failure, he finally created a sand picture he could sell in 1988. Yes, 6 years of experimentation finally resulted in what you see today as the KB Collection sand art. Klaus is always thinking of ways to defy gravity with his sand art.
The original, classic sandblend is what you see in the Deep Sea Pacific and a few others models.
Sandman's sand art has been in the display windows (worldwide) of Louis Vuitton and Nordstroms. He has been commissioned to make special gifts for Kings, Sultans, and famous dignitaries. His art can be found in hotels, spas and businesses around the globe.
From Sandman: "My sand art is spiritual, it contains a lot of questions and indicates answers at the same time. It involves the beauty of what art once was while trying to give answers to our spirit and our inner calm."
"Don't try to understand my art with your mind. Feel it with your hear and use your imagination."
At our company, speed is of the essence. Our motto is "Ship today if not tomorrow." As a result, we frequently ship orders within a few hours of receiving them.
For US orders, our preferred carrier is UPS. This does not mean that your order is guaranteed to ship out via UPS. Depending on your proximity to our location (Englewood, Colorado) the trip is any where from 2-5 days. Please monitor your tracking number so that you are aware of where your package is at. If your package is shipped via UPS, we add your email into the label so that you are notified of delivery updates.
Please note: If your order contains accessories only, the carrier will likely be USPS.
Standard Shipping rates in the USA (contiguous 48 states):
Expeditated shipping services available.
*We do not guarantee any 2 day or 3 day delivery services, as the delays within transit are out of our control. Sorry for the inconvenience.
We prefer not to ship larger fragile sand art through the US postal service. If you provide a PO box we may contact you to provide a physical address.
Rates are calculated based on delivery location and weight.
International Shipping Updates and Information
At checkout, alternative carriers are available, but the majority of international orders will be shipped via the United States Postal Service. Due to COVID-19 and its global impact, the international shipping chain has been disrupted. Changes and updates to the shipping situation are ongoing, and you can find the most up-to-date information through the link below. Please note that shipping times can vary widely, ranging from 12-60* days. Unfortunately, we have no control over delivery times, as we are subject to the policies and practices of local customs departments and postal services. If you have any questions or concerns regarding whether your country can accept international packages, please visit the link below.
It is important to keep in mind that packages may incur customs fees, brokerage fees, taxes, and/or duties that need to be paid before delivery. The recipient is responsible for these fees. Due to the varying laws from country to country, it is difficult to know the exact amount. Therefore, we recommend closely tracking your package for any updates. Please note that packages with outstanding fees will be returned to the sender. However, if that happens, you will be reimbursed for the cost of goods.
USPS International Service Disruption Updates
If you have any questions, do not hesitate to reach out:
info@movingsandart.com
We're committed to providing our customers with a product they'll love. That's why we're happy to accept returns or exchanges on all sand pictures within 30 days of purchase. To qualify, the product must arrive in a new, sellable condition and the customer must cover the cost of return shipping.
Contact us to request a return, a refund on broken item or to exchange for for a different item.
In the event you receive broken items, please follow this protocol to initiate a claim. Within 14 days of delivery, send us an email with the following details. Keep in mind that we cannot process any claims filed beyond 14 days from the delivery date.Please Email the above required images to:
info@movingsandart.com
Our Refund Policy Regarding Delivered Packages
We regret to inform you that we do not offer refunds for packages that have been marked as delivered by the shipping carrier. It is essential to verify that your shipping address is correct before placing the order. If you are unable to locate your package, we suggest checking with your neighbors in case it has been delivered to them by mistake. Additionally, contact the carrier to request a trace inquiry to see if they can locate your delivered package. We want to assure you that we take extra measures to keep you informed of any delivery updates. Please note that any package marked as delivered and is suspected of being stolen will not be eligible for a refund. We apologize for any inconvenience this may cause.
Do you have any questions? Don't hesitate to give us a call.
303-794-2323
United StatesWe had lost our sand art purchase for 10 years. When found it was in bad shape as water level had never been adjusted. We contacted company and their staff we so helpful that our sand art purchase is back to original shape. So glad we found this and I reached out for their assistance.
GreeceExactly as requested with great tracking and packaging services!
United StatesIt really works! Sand art was completely stagnant. Now works beautifully. Thanks!
United States United StatesSo thankful to find this solution to our KB Sand Artwork in our home.
